BUSY ON EVERY FRONT

Jonathan Thompson, Head of Customer Services blogs about his challenging role looking after the running of Front of House. Front of house is a pretty wide description of customer service in the theatre world, covering all our public areas, the auditorium and foyers and looking after the many thousands of patrons who come to the [...]

Charity Fundraising to West End Stardom – Birmingham Hippodrome staff do it all!

Front of House Customer Services Assistant,  Natasha Parker reveals that there’s a lot more to the theatre’s Customer Services team than meets the eye. As far as most patrons are concerned, the people that greet them when they arrive at the theatre are simply starry-eyed. Some may even be thespians-in-the-making, people who sell a few [...]